public service delivery
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Overburdened bureaucrats, not corruption, are delaying public benefits in India
Delays in public benefit delivery can harm societies' most vulnerable households, but making management-relevant information more accessible to the bureaucrats implementing these programmes can meaningfully improve delivery speeds.
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Can better managers save lives? Lessons from Chile’s civil service reform in public hospitals
Merit-based recruitment and higher pay in Chile’s public hospitals attracted better-trained managers – leading to lower mortality rates and improved healthcare performance.
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Electoral reform in Brazil reduced voter fraud and improved public services
Evidence from Brazil highlights how tackling voter fraud can not only protect election integrity, but also enhance political accountability, improve leadership quality, and promote better governance outcomes.
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How post-conflict peacebuilding improved public service delivery in Colombia
The end of guerrilla violence in Colombia reshaped the composition of healthcare workers in conflict-affected areas. Despite redistributing healthcare workers away from these areas, they maintained service quality, offering valuable insights for publ...
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Can low-capacity governments work with local leaders to increase tax revenues? Evidence from the Democratic Republic of Congo
City chiefs collecting taxes in Kananga, DRC, outperformed state agents thanks to their superior local information about potential taxpayers
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Using intermediaries to deliver credit
A study in India suggests that private traders have a potentially valuable role to play as intermediaries for agricultural development interventions
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When models fall short: Evidence from Chinese road infrastructure investments
Quantitative models may prove to be weak substitutes for direct empirical evidence; for evidence-based policymaking, research technique matters